Frequently Asked Questions Frequently Asked Questions

FREQUENTLY ASKED QUESTIONS

How can I place an order on the website?
1) Choose the product → 2) Add to cart → 3) Click “Check Out” → 4) Enter details and re-check → 5) Click “Continue” to payment → 6) Select payment mode and click “Continue To Payment” → 7) If paying online, enter payment details and click “Complete Order.”
Can I place an order over the phone?
Yes. Call +91 97172 81811, chat on WhatsApp, or use our live chat.
Do I need to create an account to place an order?
No. Creating an account lets you save addresses/payment info and view order history.
What size should I choose?
True to standard Indian sizes. Use the “SIZE GUIDE” on each product page. For women’s wear, if between sizes, pick the larger size.
How can I change my address?
Email hello@worldoftoji.com or call +91 97172 81811. Note: Address changes are possible only before dispatch (within 2–3 business days of ordering).
What if the item is out of stock?
Click “Notify Me” on the product page, check back in a few days, or call +91 97172 81811.
Can I add gift wrapping to my order?
Yes. Optional gift wrap is available at checkout for ₹99 and you can add a message card.
Please note: For delivery/customs, prices can’t be removed from documentation.
How will I know my order was placed successfully?
You’ll receive an order confirmation email after placing the order.
What are the payment options available?
100% secure payments. India: major debit/credit cards, net banking, e-wallets; COD also available.
Is COD available across India?
Yes, for orders up to ₹5,999. A ₹50 COD fee applies. COD isn’t available for Jammu & Kashmir and North-East regions.
How will I know when my order is shipped? Can I track it?
You’ll receive a tracking link via WhatsApp and email once dispatched.
Customer Care: hello@worldoftoji.com | +91 97172 81811 (10:00 AM – 8:00 PM IST)
When will I receive my order?
Domestic Delivery

Metros: 3–5 business days from order/dispatch (excluding Sundays/public holidays)

Other areas: 5–7 business days from order/dispatch (excluding Sundays/public holidays)